Q & A with Kimberly

May 05th, 2010

Not a regular spa-goer? Nervous to make your first appointment? Have questions you don’t know how to ask?
We understand the anxiety a person can have before trying out a new spa, or even trying out a spa for the first time. Always keeping our newest clients in mind, we have decided to make it a little easier for you by adding this question and answer forum to our blog. All the questions are typical of a first time client, and are taken directly from our phone calls from people like you.

Q: “Kimberly, what kind of experience would a new client expect from Kimberly Spa?”
A: “They can expect high level customer service, comfort, and knowing that this spa knows what they are doing!”

Q: “What should I do to prepare for my first facial?”
A: “If you are coming in the morning, avoid putting any makeup on. Cleanse and moisturize your skin before leaving home, wear comfortable clothing. If you are concerned about your hair style, bring a hat or hair band to pull it back after. We offer a ladies lounge to prepare yourself for the rest of your day, including an available shower, blow dryers, lighted makeup mirrors in a comfortable powder room setting.”

Q: “What if I don’t know what kind of facial to get?”
A: “That is where your consultation over the phone should take place. We do recommend starting out with a Stress Relief Facial, particularly if you’ve never had a facial, or if it’s been longer than 3 months since your last facial. Within the Stress Relief Facial, it lets us see how your skin reacts, and it gives you an opportunity to get to know the spa and your esthetician. Usually when you’re coming into a spa for the first time, you are a little nervous. This facial will relieve the stress of your skin, your body and your mind.”

Q: “Do you offer Massage?”
A: “Yes! We have a beautiful private massage room designed for comfort and relaxation. We also offer treatments such as the Stress Relief Facial, the Parafango Body Wrap, and Men’s Back Wax Back Facial that incorporate massage techniques.”

Q: “What should I do to prepare for my first Brazilian Wax?”
A: “Up to a couple hours before coming in, shower and gently exfoliate the area to be waxed and apply a body moisturizer. You must make sure that the hair growth is at least ¼ inch long, the wax needs to have something to adhere to, to have an effective waxing. Everybody has a different rate of hair growth, but the average length of time between shaving is about two weeks. If your hair is very long, do not trim it. Your service provider can take care of that for you.”

Q: “Do men come to the spa often?”
A: “We actually have a large male clientele! Men like the privacy of Kimberly Spa, and they appreciate feeling confident with the knowledge our service providers display. Most males have had a history experienced breakouts not treated with proper treatments the right products, and maybe picking. Our services cross both genders, and our products are scientifically formulated to help reduce past abuse to facial skin. Kimberly Spa treats the problems with results oriented services and men should understand and feel comforted in knowing they need hair removal from their nose, ears, and eyebrows to give them a groomed appearance.”

Q: “Why are there sealed doors to the spa?”
A: “The doors are sealed to create total privacy for our guests at the time of their treatments. We have found it to be more convenient for the guests that come in after your first initial visit you know exactly what to do. This also gives you a sense of privacy when you’re waiting in our comfy lobby. When you check in to the computer kiosk, this pages your personal service provider that you have arrived for your appointment. You will be greeted by your own personal service provider, and you end your time at the spa with your service provider. You are never handed off to a receptionist that can keep you waiting on the phone with other guests, or talking with other guests. My experience working in spas with receptionists has given me insight to how important it is for our guests deserve to have their service provider’s complete and total attention. This helps to build a personal relationship with your service provider. If you need to use the restroom facilities after you have checked in for your appointment check in again that you are “here for other reasons” and a spa coordinator will escort you to the restroom or help with whatever you need.”

Q: “What makes Kimberly Spa different from getting my pedicure or manicure at a cheaper salon?”
A: “We use odorless nail enhancement products, sanitation levels are at their highest. We will never hide sub-standard products in deceiving containers, such as using Windex as a sanitation spray. Our pedicure chair is completely sanitizable and pipe less. We take time to thoroughly clean and sanitize our tools and pedicure chair in between clients. We provide a private tranquil that both men and women will be able to relax with full privacy.”

Q: “Why are your skin care products better than the products at my local drug store?”
A: “Through my years of experience with many different skin care products both over the counter and professional cosmesuedical grade I have seen the results that the products we carry produce. I will only offer the best! There are literally thousands of different skin care names and I have taken my experience to do the research for you.”

Q: What if I can’t make it to my scheduled appointment?”
A: “We do ask for a 24 hour courtesy call to reschedule. Our service providers get paid only if our guests come in for their appointments. Just how the guests would feel disappointed in having their appointment canceled, our service providers deserve to have the right to make an income. Many of our service providers have treatment regimens personally designed for your skincare needs if you don’t follow what is recommended, your service provider cannot guarantee the results you are looking for. We take your skincare needs very seriously.”